It is the responsibility of the buyer and not RAK Free Trade Zone (taser-gun.com) to ascertain and obey all applicable laws in regard to the possession and use of all products on this site. Absolutely no sales to minors. By placing an order, the buyer represents that the products ordered will be used in a lawful manner, and that he/she is of legal age. RAK Free Trade Zone (taser-gun.com) will not be held liable for the misuse of any product on this site. It is the buyer's responsibility to care about the legal possibility to own and buy stun gun or any product on our website in his country. We can not refund the money if your order was confiscated by your local customs. We are not responsible for this matter as we are not able to stay updated on all EU individual country laws.
You have 30 days after the original delivery date to return your item.
Shipping & handling charges are non-refundable. The cost of shipping your order to you will be deducted from any refund given.
Returns on items purchased with free shipping will still have the original shipping cost deducted from the refund.
Opened items will be charged a 25% restocking fee. This restocking fee also applies to returns over 150 EUR or special purchases.
No return on pepper spray.
Important: To return a product, you must first send an e-mail to firstname.lastname@example.org for authorization and return instructions. We will not accept any returned merchandise without a valid RMA Number. Returns should be complete with the original boxes and packing material. We are not responsible for lost or damaged returns. Customer is responsible for return.
We warrant our products to be defect free when they are received. If the product you receive is defective, please notify us as soon as possible. The manufacturer's life time warranty will cover theproduct if it becomes defective after it is received by the customer.
SHIPPING AND PAYMENT
1. We accept all major credit and debit cards as VISA, VISA ELECTRON, MasterCard, Maestro, American Express etc.
This payment gate is one of the most secure online payment gates in the ecommerce market.
2. We also accept bank wires. The sending money informations for international bank wires: will be send to you after the completed order process or we can send you them via email.
Shipping is free if the order is above 150 €.
Orders will be shipped from our warehouse. The adress is RAK Free Trade Zone Al Nakheel, Ras Al Khaimah 0467212 Al Nakheel, Ras Al Khaimah Emirates. It may be shipped by either DHL or UPS. The shipping usually takes from 2-7 business days, depending on the country in EU. We ship only to EU countries.
Orders are usually shipped within 48 hours (Monday to Friday). You will receive a shipping confirmation email after your order is shipped. This will include a tracking number to help you track your shipment.
If we are not able to ship within that time, you will be notified by email. If an item you ordered is temporarily out of stock, we will contact you to allow you to cancel your order or have the item shipped to you at the earliest possible time.
There are four easy ways to order our products:
1. Order online through this internet store. It is fast, secure and efficient.
2. Order by Phone. Please call us at + 0098439019423 during our business hours (Mon to Fri, 10:00 am - 5:00 pm CET).
3. Order by email : email@example.com
We can ship the orders only to people older than 18 years with no exceptions. Stun guns has to be always used in case of self defense ONLY!